Dimension: 6.2.4 Managing public input and providing feedback

This dimension covers parliament’s responsibility to effectively make use of public input in its work. It is important for parliament to demonstrate that it has a functioning system in place for managing public input, i.e. for collecting and analysing proposals on legislative and/or oversight actions and for bringing these to the attention of MPs and parliamentary bodies. Having solicited public input, it is also important for parliament to provide members of the public with feedback on the results of their participation.

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Aspiring goal

Based on a global comparative analysis, an aspiring goal for parliaments in the area of “managing public input and providing feedback” is as follows:

  • Parliament has a functioning system in place for processing public input and making it available to MPs in formats that allow them to see the main themes and to draw upon the public input in parliamentary work.
  • Parliament has a functioning system in place for providing feedback to the public on the results of their participation.

Assess your parliament against this dimension

Assessment criteria

No 1: Processing public input

MPs and parliamentary bodies receive information about the main themes emerging from public input in a timely manner and in formats that help them to incorporate this input into parliamentary work. 

No 2: Providing feedback to the public

Parliament has a functioning system for providing regular feedback to the public on the results of their participation. The effectiveness of this feedback system is regularly evaluated and improvements are made where necessary.

No 3: Resources

Parliament has appropriate human and technical resources to process public input, to supply MPs with relevant findings and to provide feedback to members of the public who participate in the work of parliament.

How to complete this assessment

This dimension is assessed against several criteria, each of which should be evaluated separately. For each criterion, select one of the six descriptive grades (Non-existent, Rudimentary, Basic, Good, Very good and Excellent) that best reflects the situation in your parliament, and provide details of the evidence on which this assessment is based. 

The evidence for assessment of this dimension could include the following:

  • Specific rules or procedures that provide for processing public input and making it available to MPs and parliamentary bodies 
  • Parliamentary records with data on public input 
  • Excerpts from parliamentary and committee reports containing information on the consideration of public input
  • Specific rules or procedures that provide for regular feedback to the public on the results of their participation
  • Parliamentary records on feedback provided to the public

Where relevant, provide additional comments or examples that support the assessment.

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Get help with this assessment

The assessment of indicators involves diagnosing and considering strengths and weaknesses, i.e. the things parliament is doing well, and the things it could do better or more effectively, taking into account established good practices that are described in the indicators. 

Read the assessment guidance to find out what to consider when conducting an assessment against the Indicators. Find out how to prepare, how to set the objectives of the assessment, how to organize the process, and more. Contact the project partners for expert advice.

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