No 3: Resources

The deployment of digital technologies is supported by dedicated and adequate financial and human resources. Parliament has a dedicated ICT budget, and the required hardware and software are accessible to all MPs and staff. 

No 2: Governance, leadership and oversight

Parliament has strong governance, leadership and oversight processes in place to support its digital transformation, ideally involving MPs. Digital technologies are introduced in line with parliament’s needs and strategies, and are constantly developed and consolidated.

No 1: Strategic direction

Parliament has a clear strategic direction, including policies and plans, on the use of digital technologies.

Based on a global comparative analysis, an aspiring goal for parliaments in the area of “digital technologies” is as follows:

  • Parliament has a clear strategic direction, including policies and plans, for the use of digital technologies.
  • Parliament has strong governance, leadership and oversight processes in place to support its digital transformation.
  • Digital technologies are introduced in line with parliament’s needs and strategies, and are constantly developed and consolidated.
  • The deployment of digital technologies is supported by dedicated and adequate financial and human resources.
  • Cybersecurity is prioritized in order to protect the integrity of parliament’s digital assets, and to ensure that MPs and staff are able to conduct their work safely and without undue interference.
     
No 3: Access for all members of the community

Parliamentary facilities are accessible to all MPs and staff, including people living with disabilities. 

No 2: Equitable access

Office space and other facilities are allocated to MPs, political groups and staff in accordance with transparent rules and in an equitable manner, regardless of political affiliation. 

No 1: Fitness for purpose

Parliamentary facilities are fit for purpose in terms of the needs of parliament, and are appropriately maintained and improved as required.

Based on a global comparative analysis, an aspiring goal for parliaments in the area of “facilities” is as follows:

  • Parliamentary facilities are under the control of parliament. They are fit for purpose in terms of the needs of parliament, and are appropriately maintained and improved.
  • Office space and other facilities are allocated to MPs, political groups and staff in accordance with transparent rules and in an equitable manner, regardless of political affiliation.
  • Parliament ensures equal access to parliamentary facilities for MPs and staff living with disabilities.
     
No 4: Expected levels of service

Standards of service delivery are specified and monitored through agreed quality-control procedures. Feedback from MPs is regularly sought and used to improve levels of service.

No 3: Non-partisan service delivery

The parliamentary administration provides expert support in a non-partisan manner to all MPs, regardless of political affiliation.

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